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Hello Resident
I wanted to share this information with you today. If it’s not relevant to you, please share this with any friends or family who you think it may help. What is the Silent Solution? When you need to call 999 but can't talk - the Silent Solution can help. The Silent Solution is a system that filters out large numbers of accidental, or hoax 999 calls while ensuring people can alert police and get help when they are in genuine need but unable to speak. A recorded message will instruct callers who can't talk to press 55 to be put through to police. Staying silent and not pressing 55 will lead to the call being terminated. How does it work? If you need urgent police help but cannot speak, you should: Dial 999 Listen to the questions from the operator Respond by coughing or tapping your device, if you can If prompted, press 55 to let the operator know it's a genuine emergency and you'll be put through to police.
Relay UK service The Relay UK service, run by BT, is designed for people who are deaf, hard of hearing or have a speech impairment. You need to register your mobile number before using the service. You can find more information by clicking this link: https://www.relayuk.bt.com/how-to-use-relay-uk/contact-999-using-relay-uk.html
Kind Regards
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